Read everything water...blogged. Scroll below to find article topics spanning from water treatment and system technology updates to conservation tips and employee news—and more.
In the wake of the series of strong earthquakes that hit Southern California earlier this summer, concerns about the next “Big One” have resurfaced for many Bay Area residents.
Brimming with a warm and friendly disposition, Distribution Systems (DS) clerk Madeline Ramirez has been an invaluable member of both DS and previously the Customer Service department since 2004. Beyond her reputation as a hard worker and team player, colleagues know her as “the cat lady,” a term of endearment she owns proudly.
New ultrafiltration technology addresses winter stormwater challenges
Los Gatos, CA - San Jose Water’s newly upgraded Montevina Water Treatment Plant (WTP) has been recognized by the Design-Build Institute of America (DBIA) with their National Merit Award in the water/wastewater category. DBIA is a national multi-disciplinary association of architectural, engineering, and construction professionals, as well as academics, students, and project owners.
San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.
In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle.
The CPUC issued an Order Instituting Investigation (OII) in September 2018. The proposed resolution to the OII provides for the following:
Anyone who has dropped by an open house or other SJW-sponsored event may have noticed an assortment of pipe parts that we keep on display to educate visitors. These are part of a collection belonging to Jim Wollbrinck, Manager of Security and Business Resiliency at SJW.
San Jose Water is committed to infrastructure improvements that optimize the balance between levels of service, impact on rates, and risk. We use innovative solutions to manage assets and leverage cutting-edge technology to make effective decisions and meet or exceed all water treatment standards so that we deliver the best water possible to our customers, 24/7. Here's an overview of the projects in progress this year alone.
We are proud to serve over one million customers with high quality, life-sustaining water along with exceptional customer service. On top of that, we are always committed to supplying water that meets or surpasses all state and federal drinking standards. But what steps do we take to ensure that our water is safe, and how do we determine overall water quality? We take three main factors into account.
SJW understands your concerns about recent rate increases and changes to your water bill*. Therefore, we’ve created a sample bill comparison that identifies the changes to your bill in 2019.
We fully encourage and applaud our customers’ efforts to reduce their water consumption, as this will always be a vital step in combating drought in this region. However, water conservation is unrelated to the funding required to replace, repair and maintain the infrastructure that delivers reliable, clean, high quality water to your home.
Just in time for Earth Day, San Jose Water is proud to announce we have made the switch: all vehicles in our service fleet now run on Neste My Renewable Diesel (NMRD), a biofuel made from 100% renewable and sustainable feedstock.
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the San Jose Water service area.