1. Collected Information and Usage:
Personal Information You Submit to SJWC:
We do not obtain personal information about you when you visit our Website unless you choose voluntarily to provide such information. If you choose to enroll or register for our various services, submit an employment application, or submit an inquiry, you may be asked to provide personal information (e.g. account number, name, address, phone number, Social Security Number and email address). The personal information provided enables you to access our various services offered on the Website and helps SJWC to deliver better customer service. We may use your personal information to respond to an inquiry you submitted, provide our services, or keep you informed about SJWC and its services. Subject to certain nondisclosure obligations that we have pursuant to the rules and regulations of the California Public Utilities Commission, we may disclose pertinent information to certain sanitation utilities or to certain energy utilities. We may also disclose such information to debt collection agencies.
Unless otherwise provided herein, we will not disclose your personal information to third parties without your written consent (which may be obtained electronically, such as by email or click-to-accept), unless we reasonably believe the disclosure is essential to SJWC's business or to provide services to you, including but not limited to where such
disclosure is necessary to (i) comply with applicable law or legal processes, (ii) collect unpaid bills, (iii) obtain and provide credit reporting information, or (iv) resolve disputes.
Automatically Collected Information:
SJWC automatically receives certain types of information whenever you interact with SJWC or use our services, such as your internet protocol address and browser type. While we collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this information to (i) diagnose Website technical problems, (ii) facilitate your use of the Website, or (iii) track aggregate traffic patterns throughout the Website.
We may also use third party service providers in order to analyze automatically collected information to help us better understand our users’ needs and experience and to build, optimize and maintain our service with user feedback.
Do Not Track Signals:
“Do Not Track” signals are used by some web browsers to attempt to limit tracking related to your visit to a website. We take no action in response to Do Not Track signals, headers or other similar mechanisms.
2. Children's Privacy:
Children under 13 should not send any information about themselves to SJWC. If we learn that a child under 13 submits information through any part of the Website, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information from children under 13, we do not use or disclose such information to third parties.
3. Links to Third Party and Co-Branded Websites:
The Website may contain links to third party websites. Please be aware that SJWC is not responsible for and cannot control the information displayed on or privacy practices of these other sites. We encourage you to read the privacy policies for these other websites, as they may differ from ours.
4. Contact SJWC:
Effective May 7, 2019