Customer Care
San Jose Water takes pride in the service we provide to our customers and our communities. For us, customer service means being available to answer your questions promptly, respond quickly to emergencies, provide a safe and reliable water supply, and much more. Browse this section to find information on billing and payment, service alerts, starting service, and other service topics.
Discover how easy it is to pay your bill online. No need to write checks or pay for postage.
Visit Customer Portal FAQs to learn more.
We provide many different ways to manage your water service. You can start or stop your service online or by email, phone or fax.
San Jose Water has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills.
Click here to learn more and enroll today!
We offer you an easy and convenient way to better understand your bill.
San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable.
Have a question about who is responsible for the water infrastructure on or near your property? We have all the answers for you in one spot!
How is My Rate Calculated?
Watch this video to find out.
We're Here to Help. Call or email us at (408) 279-7900 or customer.service@sjwater.com.
New Service Charge Calculations
In August 2022, SJW introduced a new way of calculating your service charge. Learn more about this new calculation.
System Impacts
E DS Sheridan Pl
Start Date: Thursday, March 19th 2026 - 9:30am
End Date: Thursday, March 19th 2026 - 12:30pm
Location: Sheridan Pl
Service Impact: Low Flow
Nature of Work: Dig to repair Water Service
E DS Rock Spring Dr
Start Date: Thursday, March 19th 2026 - 11:00am
End Date: Thursday, March 19th 2026 - 1:00pm
Location: Rock Spring Dr
Service Impact: Low Flow
Nature of Work: Dig to repair Water Service
E DS Borello Dr- Camino Cerrado- Via Cancion- Rojo Pl
Start Date: Thursday, March 19th 2026 - 11:30am
End Date: Thursday, March 19th 2026 - 5:00pm
Location: Borello Dr- Camino Cerrado- Via Cancion- Rojo Pl
Service Impact: Low Flow
Nature of Work: Dig to repair Main Leak
E DS Judro Wy
Start Date: Thursday, March 19th 2026 - 12:00pm
End Date: Thursday, March 19th 2026 - 3:30pm
Location: Judro Wy
Service Impact: Low Flow
Nature of Work: Dig to repair Main Leak
S CONST Avalon to Gardendale Richland from Avalon to Foxworthy Gardendale from Berkshire to Foxworthy
Start Date: Friday, March 20th 2026 - 10:00am
End Date: Friday, March 20th 2026 - 4:00pm
Location: Avalon to Gardendale Richland from Avalon to Foxworthy Gardendale from Berkshire to Foxworthy
Service Impact: Total Outage
Nature of Work: Mainline tie in
S CONST Koch from Richland to Almaden Rd/ Almaden Rd from Doralee to Koch
Start Date: Tuesday, March 24th 2026 - 9:00am
End Date: Tuesday, March 24th 2026 - 3:00pm
Location: Koch from Richland to Almaden Rd/ Almaden Rd from Doralee to Koch
Service Impact: Total Outage
Nature of Work: Mainline tie in
S CONST Chateau, Argonaut
Start Date: Wednesday, March 25th 2026 - 9:00am
End Date: Wednesday, March 25th 2026 - 3:00pm
Location: Chateau, Argonaut
Service Impact: Total Outage
Nature of Work: Main Tie-in
S CONST Brace ave and Setareh ct
Start Date: Wednesday, March 25th 2026 - 10:00am
End Date: Wednesday, March 25th 2026 - 4:00pm
Location: Brace ave and Setareh ct
Service Impact: Total Outage
Nature of Work: Fire Service
S CONST Chateau and winter lane
Start Date: Friday, March 27th 2026 - 9:00am
End Date: Friday, March 27th 2026 - 3:00pm
Location: Chateau and winter lane
Service Impact: Total Outage
Nature of Work: Main Tie-in
