San Jose Water is proud to feature some of the employees working in our community every day to bring our customers safe, high-quality, reliable water service as part of our annual Water Awareness Month celebration.
Read on to meet our 2018 Water Warriors and learn more about their role in providing safe, healthy water to our communities.
Born and raised in San Jose, Miguel has always had a deep appreciation for his community. Miguel joined San Jose Water as a service inspector 13 years ago, and today his primary goal is to continue working on the front lines to ensure a healthy and reliable water supply for the residents of the San Jose area.
During his time with SJW, Miguel has constantly used his expertise in the water industry and worked with his team to find smart solutions to challenges that arise. One such challenge emerged while participating in the Advanced Metering Infrastructure (AMI) program. Miguel says with pride, “I was involved in our pilot AMI program, where I installed new meters that use innovative technology in Willow Glen. We had to install a great number of meters in the peak of summer and keep the inconvenience of the neighborhood at a minimum.” Collaborating with inspiring people to deliver safe water to his community has given Miguel a better understanding of how important water is, as it touches everything in our lives.
As a Water Warrior, Miguel strongly emphasizes the value of water, “It is important because it supports my family, and I will always have a connection to it beyond my work at SJW.”
Thank you for being a true Water Warrior, Miguel!
Kristal, customer service representative at San Jose Water, Water Warrior, and mother of one, is proud of the footprint she makes in the lives of others. Kristal joined SJW 19 months ago with a goal to provide the best customer service possible, and to continue learning and growing throughout her time here. She states, “Every day, taking an abundance of calls and being able to answer any questions or concerns our customers may have is a very rewarding feeling.”
Kristal explains one of the ways she helps address the questions and concerns from our customers: “I advise customers about the length of time before an answer can be given and I also offer to assist them with verifying if their meter may be experiencing water loss.”
Kristal has also gained a broader perspective on how vital it is to be able to turn on her faucet and receive a clean and safe supply of water. “Water is essential to everything we do, from the water we need to brush our teeth and make coffee in the morning, to the water farmers need to grow crops, and firefighters need to keep us safe.”
As an advocate for high-quality and reliable water, she articulated her personal values, “Water is important to me because it is essential for human health and the environment. It’s important that I know my loved ones are in a safe environment and most importantly that I trust the company who I work for to provide clean water ”
Keep up the amazing work, Kristal!