Smiling woman at her desk with a computer in the background

Contact Us

Customer Service

24 Hr Customer Service Phone
(408) 279-7900

Email
customer.service@sjwater.com

Mail Payments to:
San Jose Water
110 West Taylor St.
San Jose, CA 95110-2131

More information on billing & payments

Report issues to the California Public Utilities Commission

Main Office

San Jose Water
110 West Taylor St.
San Jose, CA 95110-2131
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Main Office Phone
(408) 279-7900

Hours
8 AM to 5:30 PM, Monday - Friday

Please note we are closed from 1:00 PM to 3:00 PM the first Friday of the month.


For portable meter pickup, please go to Bascom location:
Purchasing Department
1251 S. Bascom Ave.
San Jose, CA 95128
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The office will be closed on the following holidays

Closed 1:00 PM to 3:00 PM
Veterans' Day
Thanksgiving Day
Day after Thanksgiving
Closed 1:00 PM to 3:00 PM
Christmas Day