Understanding your water service to effectively troubleshoot issues

Many different pipes bring water into your home. And, it can be confusing. However, there’s actually a clear distinction between who is responsible for the maintenance and repair of those pipes. We’re here to help you learn more so you can troubleshoot any issues you may experience.

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San Jose Water Responsibility – SJW is responsible for the pipes that bring water from the water main located under the street, all the way to the meter outlet coupling. This includes:

  • Connection to the water main in the street
  • Service line from the main to the inlet side shutoff valve (curb stop or angle stop)
  • The water meter, water meter box and the outlet side coupling

Customer Responsibility – Customers are responsible for everything from the connection of their service line to SJW’s coupling. This includes but is not limited to: 

  • Customer's service line from the meter to the house
  • House valve
  • All plumbing fixtures both inside and outside the house

Water Meters

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