Are you in our service area?
the San Jose Water service area.
No Credit Card Fees in 2025
As of January 2, 2025, there will no longer be transaction fees when paying your water bill with a credit card. Customers can enjoy free credit card payments both through InvoiceCloud, and on PromisePay payment plans. Feel FREE to pay with your credit card!
In-Person Scams
Scammers may pretend to be SJW employees and visit your home or business in an attempt to obtain credit card information, arrange for a fraudulent payment to be made, convince you to pay for an unneeded service, or gain access to your premises.
SJW will never ask you to make payment to a specific person or at a specific location, and our employees will not visit your home to collect payment.
Click here for advice on what to do if you are approached by someone who claims to work for SJW.
Service Line Inventory - We Need Your Help!
In 2021, the EPA required water providers across the US to identify the pipe material of all service lines. Service lines are the pipes that connect the main water line under the street to your home or building. SJW completed the initial inventory report in October 2024, but we are continuing to survey within our service area until every single pipe is catalogued.
That's where you come in! We're asking you, our valued customers, to participate in a short task where you “scratch” your pipe to determine its material. We'll be gathering information from public records, our records, and your feedback to create a complete inventory.
You can self-report your home's service line material to SJW here: Service Line Questionnaire
About Us
San Jose Water is a regulated private utility and one of the largest, most technically sophisticated urban water systems in the United States.
Learn more about us with this handy snapshot of all we do for our customers, the environment, supplier diversity, and more!
Got Water Quality questions? Check out our 2023 Consumer Confidence Report to learn how our water composition meets or surpasses all state and federal drinking standards.
Infrastructure & Service Updates
Williams Station Transition
As part of our commitment to providing the highest quality water, SJW has transitioned from using free chlorine to chloramine as the primary disinfectant for the water supplied by Williams Station wells.
McLaughlin Fluoridation
Our fluoridation facility is currently offline due to a manufacturer delay and has a projected restart date of Winter 2025. If you have any questions, please email us.
Cambrian Reservoirs
Construction to build two new tanks will provide 16 million gallons of potable water storage to our customers, scheduled to complete in September 2027. Learn more here.
Customer Resources
Water Rates
2025 Water Rate Changes
Beginning January 1, 2025, CPUC-approved changes to SJW rates will be implemented.
General Rate Case Filing 2025-2027
Our GRC application filed for the years 2025-2027 proposes a 3-year $540 million capital investment program to ensure a resilient water system for our customers and local communities.
Service Charge FAQs
What to know about the service charge on your water bill.
Smart Water Meter Installations
From 2024-2027, we will be installing Smart Meters. Want to know when your smart meter will be installed? Look up your address on the map.
Billing & Payment
PromisePay Payment Plans
SJW has partnered with Promise to provide affordable, flexible, and interest-free payment plans to customers with past due water bills. All new payment plans will be with PromisePay.
Online Bill Pay Portal
In partnership with Invoice Cloud, you can now enjoy the convenience of 24/7 online bill pay with credit card, Venmo, Apple Pay, PayPal and Google Pay options.
CheckFreePay: New Bill Pay Option for Customers
CheckFreePay® is a convenient way to pay your water bill in-person with cash, with more than 20 locations in our community. Go to our new CheckFree page to find one near you!
Financing Options
Customers Receive State Funding to Ease Financial Hardship
SJW received $9.1M in the second of two payments from the state to support customers who experienced financial hardship due to COVID-19.
Water Shutoffs
Shutoffs have resumed for customers who have not paid their bills for over 90 days. This action is necessary to support our business and continue providing reliable service. Our goal is to help customers avoid water shutoffs.
CAP (Customer Assistance Program)
If you’re struggling to pay your water bill, we’re here to help! With CAP, eligible low-income customers receive a 15% discount on their water bill. Contact us for details.
In The News
Press Mentions
Bottled Water Gets the Boot: A Look at SJW’s Emergency Water Distribution Unit
SJW's new fully self-contained mobile water distribution station is highlighted in Water Finance & Management.
SJW Invests Millions In Improving Infrastructure
With the aid of a cutting-edge AI model, SJW has completed several key water main replacements in the South Bay service area. Read all about the new technology in the Oct 15 issue of Water Online.
SJW Employees Take Field Trip to Learn about Watershed
CEO Eric Thornburg, President Tanya Moniz-Whitten joined several employees for an on-the-ground look at the life-sustaining system the company uses to bring drinking water to customers.
Blogs
Project Spotlight: Beardsley Intake Improvement Project
Read all about the recent collaborative effort to modernize Beardsley Intake into a safer, more reliable facility, ensuring it meets today’s operational and safety standards while preserving its historical significance.
More from Water Blogged >
Meet Kateline Lin, Engineering Supervisor for the Planning Department.
Meter Shop Solves Mystery with Neptune and MARS.
Learn how SJW uses AI to help identify pipes in need of replacing.
See all News & Media >
Press Releases
SJW Group Announces CPUC Decision Approving SJW’s General Rate Case
Provides for $450 million in increased water system investments and greater fixed cost recovery.
Recognizes San Jose Water’s commitment to be a force for good in the communities it serves.
SJW & CWA Partner with Local State Reps to Donate Thanksgiving Meals
Giving back with Operation Gobble, SJW hosts annual Bay Area charitable event
San Jose, Calif. November 20, 2024 - San Jose Water (SJW) is ensuring residents in the greater San Jose area can enjoy a Thanksgiving meal with the donation of Safeway gift cards as part of its annual Operation Gobble program. Grocery gift cards will be donated to:
SJW Invests Millions in Improving Infrastructure
AI Technology Aids Miles of Water Main Replacement in Bay Area
SAN JOSE, Calif. October 15, 2024 – San Jose Water (SJW) has announced the completion of several key water main replacements in its South Bay service area. In September, the company successfully brought 2.6 miles of water main replacements online. In August, it replaced 1.9 miles of water main in San Jose.