In-Person Scams
Scammers may pretend to be SJW employees and visit your home or business in an attempt to obtain credit card information, arrange for a fraudulent payment to be made, convince you to pay for an unneeded service, or gain access to your premises. SJW will never ask you to make payment to a specific person or at a specific location, and our employees will not visit your home to collect payment.
Remain vigilant if you are approached by someone seeking payment for your water bill or asking to inspect your water system. If you are ever unsure about someone claiming to be an SJW employee, please do not to let him or her into your home, arrange any kind of payment, or provide banking information. Instead, call us at (408) 279-7900.
Here are a few things you should keep in mind if you are approached by someone who claims to work for San Jose Water:
- All SJW field employees carry identification with their photo, name and SJW logo.
- SJW will never ask you to pay your bill using gift cards, pre-paid credit cards, or money transfers.
- SJW will never visit your home and ask you to pay your bill using cash or a check.
- If you are approached by a questionable person claiming to work for San Jose Water, contact us immediately.