In the wake of the series of strong earthquakes that hit Southern California earlier this summer, concerns about the next “Big One” have resurfaced for many Bay Area residents.

Brimming with a warm and friendly disposition, Distribution Systems (DS) clerk Madeline Ramirez has been an invaluable member of both DS and previously the Customer Service department since 2004. Beyond her reputation as a hard worker and team player, colleagues know her as “the cat lady,” a term of endearment she owns proudly.

San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.

In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle. 

The CPUC issued an Order Instituting Investigation (OII) in September 2018.  The proposed resolution to the OII provides for the following:

We are proud to serve over one million customers with high quality, life-sustaining water along with exceptional customer service. On top of that, we are always committed to supplying water that meets or surpasses all state and federal drinking standards. But what steps do we take to ensure that our water is safe, and how do we determine overall water quality? We take three main factors into account.

San Jose Water is thrilled to announce that San Jose State University (SJSU) has been selected as the winner of two awards for its exceptional and innovative water recycling program: “Customer of the Year”

December 18, 2018 UPDATE: Yesterday’s water discoloration incident is being closely monitored by SJW professionals. The initial flushing of mains was completed last night.  

If our customers continue to notice any discolored water they are encouraged to flush their lines for up to 15 minutes.  Please begin with your external faucets such as hose bibs. Then move inside to your faucets and other plumbing fixtures. Please call our Customer Service Department at (408) 279-7900 if your water does not clear up after flushing.

The month of September is here! Children are back in school, the leaves are beginning to change, and South Bay weather is cooling off. September also marks the beginning of National Preparedness Month. Now in its 15th year, National Preparedness Month is a nationwide, month-long effort which encourages and reminds us all to prepare and plan for disasters or emergencies in our homes, businesses, and communities.

Did you know that about 95% of the water entering our homes goes down the drain? This can be attributed to leaving the tap on while brushing your teeth, over-watering plants, or using leaky faucets. Regardless, it is important to become more involved in reducing our water usage, as water is a limited resource that shouldn’t be taken for granted.