Asset Management Team Wins Big at North American IAM Conference
SJW has won the prestigious 2024 North American Institute of Asset Management (IAM) Excellence Award for Digital Innovation, which recognized the incredible work of our Asset Management team at the annual conference held in Denver this year.
SJW competed against and beat major asset management players such as IBM and Canada Post, the national postal service of Canada.
Our team’s efforts have earned SJW a spot at the Institute’s Global Excellence Awards next year in London.
Service Line Inventory - We Need Your Help!
In 2021, the EPA required water providers across the US to identify the pipe material of all service lines by October of 2024. Service lines are the pipes that connect the main water line under the street to your home or building.
We're asking you, our valued customers, to participate in a short task where you “scratch” your pipe to determine its material. We'll be gathering information from public records, our records, and your feedback to create a complete inventory.
You can self-report your home's service line material to San Jose Water by clicking this link: Service Line Questionnaire.
Conserve, Save Big.
Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill.
Check out the how-to videos below to learn a few simple ways to take control of your water usage today!
For even more tips and resources, visit our Conservation page.
About Us
San Jose Water is a regulated private utility and one of the largest, most technically sophisticated urban water systems in the United States.
Learn more about us with this handy snapshot of all we do for our customers, the environment, supplier diversity, and more!
Infrastructure & Service Updates
Williams Station Transition
As part of our commitment to providing the highest quality water, SJW has transitioned from using free chlorine to chloramine as the primary disinfectant for the water supplied by Williams Station wells.
McLaughlin Fluoridation
Our fluoridation facility is currently offline due to a manufacturer delay and has a projected restart date of Winter 2025. If you have any questions, please email us.
Cambrian Reservoirs
Construction to build two new tanks will provide 16 million gallons of potable water storage to our customers, scheduled to complete in September 2027. Learn more here.
Customer Resources
Water Rates
Service Charge FAQs
What to know about the service charge on your water bill.
Valley Water Rate Increase
Effective July 1, VW is increasing rates to retailers like SJW. All monies collected for this rate increase go directly to VW and are known as a “pass through.” SJW does not benefit from this rate increase.
2024 SJW Rates
As of January 1, changes to SJW rates have been implemented.
General Rate Case Filing 2025-2027
Our GRC application filed for the years 2025-2027 proposes a 3-year $540 million capital investment program to ensure a resilient water system for our customers and local communities.
Billing & Payment
PromisePay Payment Plans
SJW has partnered with Promise to provide affordable, flexible, and interest-free payment plans to customers with past due water bills. All new payment plans will be with PromisePay.
Online Bill Pay Portal
In partnership with Invoice Cloud, you can now enjoy the convenience of 24/7 online bill pay with credit card, Venmo, Apple Pay, PayPal and Google Pay options.
CheckFreePay: New Bill Pay Option for Customers
CheckFreePay® is a convenient way to pay your water bill in-person with cash, with more than 20 locations in our community. Go to our new CheckFree page to find one near you!
Financing Options
Customers Receive State Funding to Ease Financial Hardship
SJW received $9.1M in the second of two payments from the state to support customers who experienced financial hardship due to COVID-19.
Water Shutoffs
Shutoffs have resumed for customers who have not paid their bills for over 90 days. This action is necessary to support our business and continue providing reliable service. Our goal is to help customers avoid water shutoffs.
CAP (Customer Assistance Program)
If you’re struggling to pay your water bill, we’re here to help! With CAP, eligible low-income customers receive a 15% discount on their water bill. Contact us for details.
In The News
Press Releases
SJW Invests Millions in Improving Infrastructure
SJW announces the completion of several key water main replacements in its South Bay service area.
SJW Files Settlement Agreement in 2025–2027 General Rate Case
A constructive agreement with the CPUC provides for $450 million in drinking water infrastructure investment over three years.
SJW Named Among Top 100 Bay Area Corporate Philanthropists
SJW was named to the San Francisco Business Times 2024 Top 100 Bay Area Corporate Philanthropists list.
Press Mentions
Bottled Water Gets the Boot: A Look at SJW’s Emergency Water Distribution Unit
SJW's new fully self-contained mobile water distribution station is highlighted in Water Finance & Management.
SJW Invests Millions In Improving Infrastructure
With the aid of a cutting-edge AI model, SJW has completed several key water main replacements in the South Bay service area. Read all about the new technology in the Oct 15 issue of Water Online.
SJW Employees Take Field Trip to Learn about Watershed
CEO Eric Thornburg, President Tanya Moniz-Whitten joined several employees for an on-the-ground look at the life-sustaining system the company uses to bring drinking water to customers.
Blogs
Employee Spotlight: Hispanic Heritage Month
Get to know two SJW employees and their family origin stories for a special edition of Water Blogged.
More from Water Blogged >
Meet Kateline Lin, Engineering Supervisor for the Planning Department.
Meter Shop Solves Mystery with Neptune and MARS.
Learn how SJW uses AI to help identify pipes in need of replacing.
See all News & Media >
Water Quality
Check out our 2023 Water Quality report to learn how our water composition meets or surpasses all state and federal drinking standards.
Looking for info on a possible water source change or general questions? Check out our Water Quality page.
San Jose Water In the Community: Fall Edition
For more than 150 years, we have proudly served the greater San Jose metropolitan area with high quality and reliable water service. Our long-term success is dependent on maintaining the health of our community—supporting a rich network of local organizations that are part of our vision for an even better tomorrow.
Joining local non-profits, community organizations, and other philanthropic entities to support several initiatives this fall, we’re honored to give back through a combination of donated time, treasure and talent.
Are you in our service area?
the San Jose Water service area.