SCAM ALERT! SJW employees will never ask to enter your home to conduct water tests unless you report an issue with your service.
If you have not contacted us and someone arrives claiming to be from SJW, please be cautious. These individuals may be attempting to gain unauthorized access to your home. They could be wearing SJW uniforms or carrying fake ID cards. Please immediately contact our customer service team with any concerns at (408) 279-7900. Your safety is our top priority.
Are you in our service area?
the San Jose Water service area.
SJW’s Habitat Restoration for Santa Cruz Kangaroo Rat
In a thrilling recent development for conservationists and biologists, the discovery of the elusive Santa Cruz Kangaroo Rat in the Upper Los Gatos Creek Watershed has sparked new efforts to protect and restore its habitat.
Often referred to as a keystone species, the Kangaroo Rat plays a critical role in its ecosystem. SJW is partnering with the Midpeninsula Regional Open Space District to explore restoration strategies and enhance habitat on SJW land.
Service Line Inventory - We Need Your Help!
In 2021, the EPA required water providers across the US to identify the pipe material of all service lines. Service lines are the pipes that connect the main water line under the street to your home or building. San Jose Water completed the initial inventory report in October 2024, but we are continuing to survey within our service area until every single pipe is catalogued.
That's where you come in! We're asking you, our valued customers, to participate in a short task where you “scratch” your pipe to determine its material. We'll be gathering information from public records, our records, and your feedback to create a complete inventory.
You can self-report your home's service line material to San Jose Water by clicking this link: Service Line Questionnaire.
Conserve, Save Big.
Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill.
Check out the how-to videos below to learn a few simple ways to take control of your water usage today!
For even more tips and resources, visit our Conservation page.
About Us
San Jose Water is a regulated private utility and one of the largest, most technically sophisticated urban water systems in the United States.
Learn more about us with this handy snapshot of all we do for our customers, the environment, supplier diversity, and more!
Got Water Quality questions? Check out our 2023 Consumer Confidence Report to learn how our water composition meets or surpasses all state and federal drinking standards.
Infrastructure & Service Updates
Williams Station Transition
As part of our commitment to providing the highest quality water, SJW has transitioned from using free chlorine to chloramine as the primary disinfectant for the water supplied by Williams Station wells.
McLaughlin Fluoridation
Our fluoridation facility is currently offline due to a manufacturer delay and has a projected restart date of Winter 2025. If you have any questions, please email us.
Cambrian Reservoirs
Construction to build two new tanks will provide 16 million gallons of potable water storage to our customers, scheduled to complete in September 2027. Learn more here.
Customer Resources
Water Rates
Service Charge FAQs
What to know about the service charge on your water bill.
Smart Water Meter Installations
From 2024-2027 we will be installing Smart Meters. Want to know when your smart meter will be installed? Look up your address on the map.
2024 SJW Rates
As of January 1, changes to SJW rates have been implemented.
General Rate Case Filing 2025-2027
Our GRC application filed for the years 2025-2027 proposes a 3-year $540 million capital investment program to ensure a resilient water system for our customers and local communities.
Billing & Payment
PromisePay Payment Plans
SJW has partnered with Promise to provide affordable, flexible, and interest-free payment plans to customers with past due water bills. All new payment plans will be with PromisePay.
Online Bill Pay Portal
In partnership with Invoice Cloud, you can now enjoy the convenience of 24/7 online bill pay with credit card, Venmo, Apple Pay, PayPal and Google Pay options.
CheckFreePay: New Bill Pay Option for Customers
CheckFreePay® is a convenient way to pay your water bill in-person with cash, with more than 20 locations in our community. Go to our new CheckFree page to find one near you!
Financing Options
Customers Receive State Funding to Ease Financial Hardship
SJW received $9.1M in the second of two payments from the state to support customers who experienced financial hardship due to COVID-19.
Water Shutoffs
Shutoffs have resumed for customers who have not paid their bills for over 90 days. This action is necessary to support our business and continue providing reliable service. Our goal is to help customers avoid water shutoffs.
CAP (Customer Assistance Program)
If you’re struggling to pay your water bill, we’re here to help! With CAP, eligible low-income customers receive a 15% discount on their water bill. Contact us for details.
In The News
Press Releases
SJW Invests Millions in Improving Infrastructure
SJW announces the completion of several key water main replacements in its South Bay service area.
SJW Files Settlement Agreement in 2025–2027 General Rate Case
A constructive agreement with the CPUC provides for $450 million in drinking water infrastructure investment over three years.
SJW Named Among Top 100 Bay Area Corporate Philanthropists
SJW was named to the San Francisco Business Times 2024 Top 100 Bay Area Corporate Philanthropists list.
Press Mentions
Bottled Water Gets the Boot: A Look at SJW’s Emergency Water Distribution Unit
SJW's new fully self-contained mobile water distribution station is highlighted in Water Finance & Management.
SJW Invests Millions In Improving Infrastructure
With the aid of a cutting-edge AI model, SJW has completed several key water main replacements in the South Bay service area. Read all about the new technology in the Oct 15 issue of Water Online.
SJW Employees Take Field Trip to Learn about Watershed
CEO Eric Thornburg, President Tanya Moniz-Whitten joined several employees for an on-the-ground look at the life-sustaining system the company uses to bring drinking water to customers.
Blogs
Employee Spotlight: Hispanic Heritage Month
Get to know two SJW employees and their family origin stories for a special edition of Water Blogged.
More from Water Blogged >
Meet Kateline Lin, Engineering Supervisor for the Planning Department.
Meter Shop Solves Mystery with Neptune and MARS.
Learn how SJW uses AI to help identify pipes in need of replacing.