At San Jose Water, we are committed to providing support to our customers when facing the unimaginable — the loss of a home, business or property due to a disaster declared by the state or federal government. If you are a victim in this situation, we can assist in the following ways:
Waive bills if you lose your home or if it is deemed uninhabitable.
Automatically close accounts from homes destroyed and waive your final bill.
Provide an additional bill credit for customers whose homes are not destroyed, but are damaged or uninhabitable for a time; and/or prorate your monthly service charge.
Provide a bill credit if you had to evacuate (to account for time away from home) and/or prorate your monthly service charge.
Waive any deposit requirements for residents and small businesses seeking to reestablish service for one year.
Expedite start/end service requests.
Suspend disconnection for non-payment and related fees (late fees, deposits).
Suspend collection activities for non-payment.
Stop any estimated usage for billing attributed to time when your home was unoccupied due to an event.
Offer extended payment plan options on a case-by-case basis.
Work with you to resolve unpaid bills and minimize disconnections for non-payment.
Waive deposit requirements for customers for one year.
Waive reconnection or facility fees for those affected.