Customer Care
San Jose Water takes pride in the service we provide to our customers and our communities. For us, customer service means being available to answer your questions promptly, respond quickly to emergencies, provide a safe and reliable water supply, and much more. Browse this section to find information on billing and payment, service alerts, starting service, and other service topics.
Discover how easy it is to pay your bill online. No need to write checks or pay for postage.
Visit Customer Portal FAQs to learn more.
We provide many different ways to manage your water service. You can start or stop your service online or by email, phone or fax.
San Jose Water has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills.
Click here to learn more and enroll today!
We offer you an easy and convenient way to better understand your bill.
San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable.
Have a question about who is responsible for the water infrastructure on or near your property? We have all the answers for you in one spot!
How is My Rate Calculated?
Watch this video to find out.
We're Here to Help. Call or email us at (408) 279-7900 or customer.service@sjwater.com.
New Service Charge Calculations
In August 2022, SJW introduced a new way of calculating your service charge. Learn more about this new calculation.
System Impacts
E DS Avellino Ln
Last Updated: Thursday, March 26th 2026 - 7:10amStart Date: Thursday, March 26th 2026 - 5:00am
End Date: Thursday, March 26th 2026 - 12:00pm
Location: Avellino Ln
Service Impact: Low Flow
Nature of Work: Dig to repair Main Leak
E DS N Bayshore Rd- N 23rd St- E. Taylor St
Start Date: Thursday, March 26th 2026 - 10:00am
End Date: Thursday, March 26th 2026 - 3:00pm
Location: N Bayshore Rd- N 23rd St- E. Taylor St
Service Impact: Low Flow
Nature of Work: Dig to repair Main Leak
S CONST White Rd x Alum Rock
Start Date: Thursday, March 26th 2026 - 9:00pm
End Date: Friday, March 27th 2026 - 5:00am
Location: White Rd x Alum Rock
Service Impact: Total Outage
Nature of Work: Mainline Retirement
S CONST Chateau and winter lane
Start Date: Friday, March 27th 2026 - 9:00am
End Date: Friday, March 27th 2026 - 3:00pm
Location: Chateau and winter lane
Service Impact: Total Outage
Nature of Work: Main Tie-in
S CONST Blaur, Chateau dr, Regan
Start Date: Wednesday, April 1st 2026 - 9:00am
End Date: Wednesday, April 1st 2026 - 3:00pm
Location: Blaur, Chateau dr, Regan
Service Impact: Total Outage
Nature of Work: Main Tie-in
S CONST Park Crest and Blossom Hill from Dwight to Park Crest.
Start Date: Wednesday, April 1st 2026 - 10:00am
End Date: Wednesday, April 1st 2026 - 4:00pm
Location: Park Crest and Blossom Hill from Dwight to Park Crest.
Service Impact: Total Outage
Nature of Work: Mainline tie in
S CONST Woodmont, Pierce
Start Date: Thursday, April 2nd 2026 - 9:00am
End Date: Thursday, April 2nd 2026 - 3:00pm
Location: Woodmont, Pierce
Service Impact: Total Outage
Nature of Work: Retirement
