Customer Care
San Jose Water takes pride in the service we provide to our customers and our communities. For us, customer service means being available to answer your questions promptly, respond quickly to emergencies, provide a safe and reliable water supply, and much more. Browse this section to find information on billing and payment, service alerts, starting service, and other service topics.
Please enter your address to determine if you are in the San Jose Water service area:
Discover how easy it is to pay your bill online. No need to write checks or pay for postage.
Visit Customer Portal FAQs to learn more.
We provide many different ways to manage your water service. You can start or stop your service online or by email, phone or fax.
San Jose Water has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills.
Click here to learn more and enroll today!
We offer you an easy and convenient way to better understand your bill.
San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable.
Have a question about who is responsible for the water infrastructure on or near your property? We have all the answers for you in one spot!
How is My Rate Calculated?
Watch this video to find out.
We're Here to Help. Call or email us at (408) 279-7900 or customer.service@sjwater.com.
New Service Charge Calculations
In August 2022, SJW introduced a new way of calculating your service charge. Learn more about this new calculation.
System Impacts
S DS Lilac Ln- Oleander Ave- Orange Blossom Ln- Cherrystone Dr
Start Date: Thursday, March 12th 2026 - 8:00am
End Date: Thursday, March 12th 2026 - 5:00pm
Location: Lilac Ln- Oleander Ave- Orange Blossom Ln- Cherrystone Dr
Service Impact: Low Flow
Nature of Work: Dig to Replace Gate Valve
E DS Willowbrook Dr
Last Updated: Thursday, March 12th 2026 - 3:32pmStart Date: Thursday, March 12th 2026 - 12:30pm
End Date: Thursday, March 12th 2026 - 3:00pm
Location: Willowbrook Dr
Service Impact: Low Flow
Nature of Work: Dig to repair Water Service
E DS Salt Lake Dr from Kiperash Dr to Vista Creek Dr, Kiperash Dr from Salt Lake Dr to Creek Point Dr, Kiperash Ct
Start Date: Thursday, March 12th 2026 - 6:30pm
End Date: Thursday, March 12th 2026 - 10:00pm
Location: Salt Lake Dr from Kiperash Dr to Vista Creek Dr, Kiperash Dr from Salt Lake Dr to Creek Point Dr, Kiperash Ct
Service Impact: Total Outage
Nature of Work: valve replacement
S CONST Blauer Dr
Start Date: Monday, March 16th 2026 - 9:00pm
End Date: Tuesday, March 17th 2026 - 3:00am
Location: Blauer Dr
Service Impact: Total Outage
Nature of Work: Main Tie-in
S DS Fruitdale Ave- Delbert Wy- Pedo St
Start Date: Tuesday, March 17th 2026 - 8:00pm
End Date: Wednesday, March 18th 2026 - 12:00am
Location: Fruitdale Ave- Delbert Wy- Pedo St
Service Impact: Low Flow
Nature of Work: Dig to replace Wheel valve
S DS Timothy Dr- MAbury Rd
Start Date: Wednesday, March 18th 2026 - 12:00am
End Date: Wednesday, March 18th 2026 - 5:00am
Location: Timothy Dr- MAbury Rd
Service Impact: Low Flow
Nature of Work: Dig to Replace Hydrant
