Valley Water Rate Increase

Effective July 1, VW is increasing rates to retailers like SJW. On average, a residential customer with a 3/4-inch meter using 11 CCF per month will see their bill increase by approximately $6.65 (or 5.5%). The average bill of $120.99 will increase to $127.64. All monies collected for this rate increase go directly to VW and are known as a “pass through.” SJW does not benefit from this rate increase.

2024 SJW Rates

As of January 1, changes to SJW rates have been implemented. For 2024, the average customer using 11 CCF will see a total bill increase of $4.719 (or 4.14%) per month or $0.157 per day. Learn more here.

General Rate Case Filing 2025-2027

On January 2, 2024, we filed an application for the years 2025-2027. The application proposes a 3-year $540 million capital investment program to ensure a resilient water system for our customers and local communities. Learn more.

Online Bill Pay Portal

In partnership with Invoice Cloud, you can now enjoy the convenience of 24/7 online bill pay with credit card, Venmo, Apple Pay, PayPal and Google Pay options.

If you're already an auto-pay customer, no further action is necessary. To register for an account, simply click Pay Your Bill to get set up in the new customer portal.

PromisePay Payment Plans

SJW has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills. Click here to learn more and enroll today!

Water Shutoffs

As of March 1, shutoffs resumed for customers who have not paid their bills for over 90 days. We had previously not shut off water service for over four years. This action is necessary to support our business and continue providing reliable service to all of our customers. 

Our goal is to help customers avoid water shutoffs. Learn more here.

SJW Customers Receive State Funding to Ease Financial Hardship

SJW received funds totaling $9.1 million from the California Water and Wastewater Arrearage Payment Program, which is administered by the State Water Resources Control Board and provided through the American Rescue Plan Act. These funds are intended to help support customers who experienced financial hardship due to COVID-19 and were unable to pay their water bills between June 15, 2021 and December 31, 2022.

This was the second of two payments aimed at helping customers over the past 2 years. In total, $15.3 million has been received from this program. Learn more here.