Customer Care
San Jose Water takes pride in the service we provide to our customers and our communities. For us, customer service means being available to answer your questions promptly, respond quickly to emergencies, provide a safe and reliable water supply, and much more. Browse this section to find information on billing and payment, service alerts, starting service, and other service topics.
Please enter your address to determine if you are in the San Jose Water service area:
Discover how easy it is to pay your bill online. No need to write checks or pay for postage.
Visit Customer Portal FAQs to learn more.
We provide many different ways to manage your water service. You can start or stop your service online or by email, phone or fax.
San Jose Water has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills.
Click here to learn more and enroll today!
We offer you an easy and convenient way to better understand your bill.
San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable.
Have a question about who is responsible for the water infrastructure on or near your property? We have all the answers for you in one spot!
How is My Rate Calculated?
Watch this video to find out.
We're Here to Help. Call or email us at (408) 279-7900 or customer.service@sjwater.com.
New Service Charge Calculations
In August 2022, SJW introduced a new way of calculating your service charge. Learn more about this new calculation.
System Impacts
E DS Palisade Dr- Hiawatha Dr/CT- River Falls Dr
Start Date: Friday, February 27th 2026 - 12:00pm
End Date: Friday, February 27th 2026 - 3:00pm
Location: Palisade Dr- Hiawatha Dr/CT- River Falls Dr
Service Impact: Low Flow
Nature of Work: Dig to repair Water Service
S DS Meridian Ave
Start Date: Saturday, February 28th 2026 - 8:30am
End Date: Saturday, February 28th 2026 - 3:30pm
Location: Meridian Ave
Service Impact: Low Flow
Nature of Work: Dig to Replace Hydrant
S DS Roycott Way
Last Updated: Tuesday, February 24th 2026 - 3:12pmStart Date: Saturday, February 28th 2026 - 8:30am
End Date: Saturday, February 28th 2026 - 3:30pm
Location: Roycott Way
Service Impact: Low Flow
Nature of Work: Dig to Replace Hydrant
S CONST Los Coches @ Wainwright
Start Date: Tuesday, March 3rd 2026 - 9:00am
End Date: Tuesday, March 3rd 2026 - 3:00pm
Location: Los Coches @ Wainwright
Service Impact: Total Outage
Nature of Work: Tie-in new main
S CONST Little Branham, Rosswood, Aspen ct
Start Date: Tuesday, March 3rd 2026 - 10:00am
End Date: Tuesday, March 3rd 2026 - 4:00pm
Location: Little Branham, Rosswood, Aspen ct
Service Impact: Total Outage
Nature of Work: Main Tie-in
S DS De Rose Way- Leigh Ave- Stokes St
Last Updated: Wednesday, February 25th 2026 - 1:55pmStart Date: Wednesday, March 4th 2026 - 9:00pm
End Date: Thursday, March 5th 2026 - 6:00am
Location: De Rose Way- Leigh Ave- Stokes St
Service Impact: Low Flow
Nature of Work: Dig to Replace Valve
S CONST Mt Vista
Start Date: Thursday, March 5th 2026 - 9:00am
End Date: Thursday, March 5th 2026 - 3:00pm
Location: Mt Vista
Service Impact: Total Outage
Nature of Work: Main Tie-in
S DS San Jose Ave- Little Orchard St- Barnard Ave
Start Date: Thursday, March 5th 2026 - 7:00pm
End Date: Friday, March 6th 2026 - 12:30am
Location: San Jose Ave- Little Orchard St- Barnard Ave
Service Impact: Low Flow
Nature of Work: Dig to Replace Hydrant
S CONST Mount Whitney Dr.
Start Date: Monday, March 9th 2026 - 10:00am
End Date: Monday, March 9th 2026 - 4:00pm
Location: Mount Whitney Dr.
Service Impact: Total Outage
Nature of Work: Main Tie-in
