Customer Care
San Jose Water takes pride in the service we provide to our customers and our communities. For us, customer service means being available to answer your questions promptly, respond quickly to emergencies, provide a safe and reliable water supply, and much more. Browse this section to find information on billing and payment, service alerts, starting service, and other service topics.
Discover how easy it is to pay your bill online. No need to write checks or pay for postage.
Visit Customer Portal FAQs to learn more.
We provide many different ways to manage your water service. You can start or stop your service online or by email, phone or fax.
San Jose Water has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills.
Click here to learn more and enroll today!
We offer you an easy and convenient way to better understand your bill.
San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable.
Have a question about who is responsible for the water infrastructure on or near your property? We have all the answers for you in one spot!
How is My Rate Calculated?
Watch this video to find out.
We're Here to Help. Call or email us at (408) 279-7900 or customer.service@sjwater.com.
New Service Charge Calculations
In August 2022, SJW introduced a new way of calculating your service charge. Learn more about this new calculation.
System Impacts
S DS Dry Creek Way, Kirkmont Drive
Start Date: Tuesday, June 16th 2026 - 8:30am
End Date: Tuesday, June 16th 2026 - 3:30pm
Location: Dry Creek Way, Kirkmont Drive
Service Impact: Total Outage
Nature of Work: Emergency Hydrant Replacement
S CONST E. San Carlos
Start Date: Tuesday, June 16th 2026 - 9:00am
End Date: Tuesday, June 16th 2026 - 3:00pm
Location: E. San Carlos
Service Impact: Total Outage
Nature of Work: Main tie-in
S DS Greenbriar Ave from Payne Ave to Fireside Drive
Start Date: Wednesday, June 17th 2026 - 8:30am
End Date: Wednesday, June 17th 2026 - 3:30pm
Location: Greenbriar Ave from Payne Ave to Fireside Drive
Service Impact: Total Outage
Nature of Work: Scheduled Hydrant Replacement
S CONST E. San Carlos
Start Date: Wednesday, June 17th 2026 - 8:00pm
End Date: Thursday, June 18th 2026 - 3:00am
Location: E. San Carlos
Service Impact: Total Outage
Nature of Work: Main tie-in
S DS Robin Lane
Start Date: Thursday, June 18th 2026 - 8:30am
End Date: Thursday, June 18th 2026 - 3:30pm
Location: Robin Lane
Service Impact: Total Outage
Nature of Work: Scheduled Hydrant Replacement
S CONST Race from San Fernando to The Alameda and Garland from Race to Keeble
Last Updated: Monday, June 15th 2026 - 1:55pmStart Date: Monday, June 22nd 2026 - 9:00pm
End Date: Tuesday, June 23rd 2026 - 5:00am
Location: Race from San Fernando to The Alameda and Garland from Race to Keeble
Service Impact: Total Outage
Nature of Work: Mainline tie in
